Shipping Policy

Shipping Policy

Last Updated: 12 August 2026

  • At MATTY MAXTON, we aim to make every order experience simple, reliable, and transparent.
  • As many of our products are produced after an order is placed, your order may require processing and production time before it is dispatched.

1. Order Processing

  • After your order is successfully placed and payment is confirmed, we begin processing your order
  • Orders generally require [1–3 business days] for processing and production before dispatch
  • Production and processing times may vary depending on the product, order volume, customization, or other operational circumstances.

2. Shipping & Delivery Time

  • Once your order has been dispatched, delivery generally takes approximately:

India: [3–7 business days]

  • Delivery times are estimates and may vary depending on:

– Delivery location.

– Courier availability.

– Weather conditions.

– Public holidays.

– Remote-area delivery.

– High order volumes.

– Operational or logistical delays.

  • The estimated delivery time does not include the production/processing period unless specifically stated.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
  • Shipping charges may vary depending on:
  • Delivery location.
  • Order weight.
  • Number of products.
  • Shipping method.
  • Promotional offers.

Any applicable free-shipping offer will be subject to the terms stated at the time of the offer.

4. Order Tracking

  • Once your order has been dispatched, you may receive tracking information through your registered email, phone number, SMS, or other available communication method.
  • Tracking information may take some time to become active after the shipment is handed over to the courier.

5. Delivery Address

  • Customers are responsible for providing accurate and complete delivery information.
  • Please carefully check your:
  • Full name.
  • House/building number.
  • Street/locality.
  • City.
  • State.
  • PIN code.
  • Phone number.

MATTY MAXTON is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer, subject to applicable law.

If an address correction is requested after dispatch, additional charges or limitations may apply depending on the courier service.

6. Failed Delivery Attempts

  • Couriers may make multiple delivery attempts depending on their operational policies.
  • If delivery fails because the customer is unavailable, provides an incorrect address, refuses delivery, or cannot be contacted, the shipment may be returned to the sender.
  • In such cases, re-shipping may be subject to additional shipping charges where applicable.

7. Delayed Deliveries

  • While we work with fulfillment and delivery partners to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our reasonable control.
  • These may include:
  • Severe weather.
  • Natural events.
  • Public holidays.
  • Transportation disruptions.
  • Courier delays.
  • Technical issues.
  • High-volume periods.
  • Government or regulatory restrictions.

We will make reasonable efforts to assist you when a shipment is delayed.

8. Damaged Packages

  • If your package appears visibly damaged at the time of delivery, please take photographs or video of the package before opening it, where reasonably possible.
  • If the product inside is damaged, contact us within the timeframe specified in our Return & Refund Policy.
  • Please provide your order number and clear photographs or videos of the package and product.

9. Wrong or Missing Products

  • If you receive the wrong product or an item is missing from your order, please contact us as soon as possible.
  • We may request photographs, videos, packaging information, or other details to verify the issue.
  • Once verified, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

10. Multiple Products in One Order

  • Depending on product availability, production requirements, and fulfillment arrangements, products from the same order may occasionally be shipped separately.
  • If this occurs, you may receive more than one shipment or tracking number.

11. International Shipping

  • At present, MATTY MAXTON primarily ships within India.
  • International shipping may be introduced in the future.
  • If international shipping becomes available, additional shipping charges, customs duties, taxes, import fees, and delivery conditions may apply.
  • Customers will be responsible for applicable charges where required by law.

12. Contact Us

  • For questions regarding shipping or your order, please contact:
  • INSTAGRAM:mattymaxton
  • Email: support@mattymaxton.in
  • Please include your order number when contacting our support team so that we can assist you efficiently.

13. Changes to This Shipping Policy

  • We may update this Shipping Policy from time to time to reflect changes in our fulfillment partners, shipping services, business practices, or applicable legal requirements.
  • The updated version will be posted on this page with a revised “Last Updated” date.

MATTY MAXTON

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