Refund Policy

Refund Policy

Last Updated: February 17, 2025

Thank you for shopping with Godzilla! We strive to provide the best experience and want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we are happy to assist you with a refund, exchange, or return, as outlined below.

1. Refund Eligibility

  • Timeframe: Refund requests must be made within 30 days from the date of delivery.
  • Condition of Item: To be eligible for a refund, items must be in their original, unused condition with tags attached and in their original packaging. If the product has been worn, washed, or damaged, it may not be eligible for a full refund.
  • Non-refundable Items: Certain items are not eligible for a refund, including:
  • Gift cards
  • Downloadable digital products
  • Personalized or custom-made items
  • Perishable goods

2. How to Request a Refund

  1. Contact Us: To request a refund, please email us at supportgodzilla@mail.com with your order number and the product(s) you are returning. Please provide the reason for the return and include any relevant photos (e.g., if the item is damaged or defective).
  2. Approval and Instructions: Once we receive your request, our team will review it and provide you with detailed instructions on how to return the item.
  3. Return Shipping: You will be responsible for the return shipping costs, except in the case where the product is defective, damaged, or incorrect.

3. Refund Process

  • Inspection: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Refund Processing: If your refund request is approved, we will process the refund to the original payment method. Refunds will be processed within 7-10 business days after approval. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
  • Shipping Fees: Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process. Once your return is approved, we will send the new item to you at no additional shipping cost.

5. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of receiving your order.
  • We will provide you with a prepaid return label for the damaged or defective item, and you will be eligible for either a full refund or a replacement, depending on your preference.
  • Please ensure you provide us with clear photos of the damage or defect when contacting us.

6. Late or Missing Refunds

  • If you have not received your refund after the stated processing period, please check your bank account or contact your payment provider. There may be a delay in posting the refund to your account.
  • If you’ve done all of the above and still have not received your refund, please contact us at supportgodzilla@mail.com.

7. Contact Us

If you have any questions or need assistance with your return or refund, please don’t hesitate to reach out to us at:

Thank you for choosing Godzilla! We appreciate your business and are committed to providing the best possible shopping experience.

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