Return and Refund Policy

Return & Refund Policy

Last Updated: 12 August 2026

At MATTY MAXTON, we want you to be happy with your purchase. Since many of our products are produced specifically after an order is placed, our return and refund process is designed around made-to-order production.

Please read this policy carefully before placing your order.

1. Made-to-Order Products

  • MATTY MAXTON products may be produced or customized after an order is placed.
  • Because of this, we generally do not accept returns or exchanges simply because you changed your mind, ordered the wrong size, or no longer want the product.
  • We strongly recommend checking the size guide and product details before placing your order.

2. When We Accept Returns or Replacements

  1. We may offer a replacement or appropriate resolution if you receive:
  • A defective product.
  • A damaged product.
  • The wrong product.
  • The wrong size or colour due to an error on our part.
  • A product with a significant printing or manufacturing issue.

2. The issue must be reported within [48 hours / 7 days] of delivery.

3. Please contact us at support@mattymaxton.in and include:

  • Order number.
  • Description of the issue.
  • Clear photographs of the product.
  • Photographs of the packaging, where relevant.
  • A short video, if requested by our support team.

This information helps us verify the issue and process your request quickly.

3. Wrong Size Ordered by Customer

  • Please carefully review our size chart before ordering.
  • If you select the wrong size, Matty Maxton generally does not provide a return, exchange, or refund for that reason because our POD products may be produced specifically for your order.
  • If an incorrect size was shipped due to an error on our part, we will review the issue and provide an appropriate resolution.

4. Damaged or Defective Products

  1. If your product arrives damaged or has a manufacturing or printing defect, please contact us within the specified reporting period.
  2. After reviewing the evidence, we may offer:
  • A replacement product; or
  • A refund, where appropriate.

3. Customers should not return a product unless our support team has instructed them to do so.

5. Wrong Product Received

    1. If you receive a product that is different from the product you ordered, please contact us as soon as possible.
    2. After verification, we may arrange a replacement or provide another appropriate resolution.

    6. Returns for Change of Mind

      1. Because our products may be produced after an order is placed, we generally do not accept returns due to:
      • Change of mind.
      • Personal preference.
      • Ordering the wrong size.
      • Ordering the wrong colour.
      • Product not matching personal expectations where the product matches its description.
      • Minor colour differences caused by screen/device settings.

      2. Nothing in this policy is intended to limit any rights available to consumers under applicable law.

      7. Order Cancellation

      1. Orders may be cancelled only before they enter the production or fulfillment process.
      2. Once an order has entered production, cancellation may no longer be possible.
      3. If cancellation is accepted, any eligible refund will be processed through the applicable payment method.

      8. Refunds

      1. Where a refund is approved, the refund will generally be initiated after the request has been reviewed and approved.
      2. The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.
      3. Any refund will be made in accordance with applicable law and the circumstances of the order.

      9. Shipping Charges

      1. Original shipping charges may not be refundable unless the return, replacement, cancellation, or refund is due to an error attributable to Matty Maxton or otherwise required under applicable law.
      2. Where a product is confirmed to be defective, damaged, or incorrectly supplied by us, we will determine the appropriate shipping resolution.

      10. Products That Cannot Be Returned

      1. Unless required by applicable law, the following may not be eligible for return or exchange:
      • Made-to-order products.
      • Personalized or customized products.
      • Products damaged after delivery due to customer use or improper care.
      • Products washed, altered, modified, or otherwise used in a manner inconsistent with care instructions.
      • Products without sufficient evidence of the reported issue.

      11. Product Care

      1. Customers are responsible for following the washing, drying, ironing, storage, and care instructions provided with the product.
      2. Damage caused by improper washing, excessive heat, bleach, chemicals, misuse, or failure to follow care instructions may not qualify for a replacement or refund.

      12. Quality & Colour Variations

      1. We make reasonable efforts to display product colours accurately.
      2. However, colours may appear slightly different depending on your screen, device, lighting conditions, and other factors.
      3. Minor variations that do not materially affect the product may not qualify as a defect.

      13. Fraudulent or Abusive Claims

      1. We reserve the right to investigate return, replacement, or refund requests.
      2. Repeated, fraudulent, misleading, or abusive claims may be rejected where permitted by applicable law.
      3. We may request reasonable evidence before approving a claim.

      14. How to Contact Us

      1. For return, replacement, cancellation, or refund requests, contact:

      MATTY MAXTON
      Email: support@mattymaxton.in
      Instagram – @mattymaxton

      OTHER SOCIAL MEDIA AS WELL

      1. Please include your order number in the subject line or message.
      2. Our support team will review your request and provide the next steps.

      15. Changes to This Policy

      We may update this Return & Refund Policy from time to time to reflect changes in our products, business practices, fulfillment process, or applicable legal requirements.

      The updated version will be posted on this page with a revised “Last Updated” date.

      MATTY MAXTON

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